Achievements in dialysis patient satisfaction
Introduction
UNOPS has conducted a quarterly satisfaction perception survey of services provided to renal patients, who respond voluntarily through a mixed questionnaire evaluating five different dimensions of satisfaction of the dialysis services and care, during the third quarter of the year. The results of satisfaction are higher than 95%.
Dimensions
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Care and training
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Accessibility and delays
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Hygiene and adequacy
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Processes and services
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Communication and work climate
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Average satisfaction
High patient participation
Shows high values of satisfaction
Continuous improvement process
95.3%
Average satisfaction of the last edition of the survey.
5575
Number of surveys received up to the 4th edition
22
Renal treatment centers where the last edition of the survey was conducted
30% / 70%
Of the people who responded are women/men
25%
Patients with disabilities and special assistance requirements