About the project

Since June 2016, the IGSS Board of Directors signed an agreement with UNOPS for the acquisition of medicines and medical supplies, as well as to strengthen the capacities of the Institute. The main objective is to introduce the necessary modifications within the entity to guarantee greater efficiency, transparency, and effectiveness in spending, with the final objective of guaranteeing the quality of services to the IGSS affiliated population.

Numbers reached by AMEDIGSS since 2016


Children received cochlear implants


Renal patients received quality care


Renal care centers with high international standards throughout the country

+ 903

We contribute to Of supply of the medical units are a through +900 million medication units high quality

+ 1000

More than 1000 processes training for transfer from Capacities to the IGSS

Find out more about how we do our work at AMEDIGSS:


Our work at AMEDIGSS

Acquisition of medicines

87 A3119
87 A3065

Since 2016, AMEDIGSS has carried out the bidding processes under the Fair and Equitable Public Management approach. To guarantee the value of the money, it incorporated the

Modality of Electronic Reverse Auction, the establishment of Long-Term Agreements (LTA), the reasonableness of prices and the improvement of quality standards, among others.

The project evaluates and verifies the quality and safety of medicines and medical supplies acquired under processes that include controls, sampling, analysis methods, and strict compliance with locally and internationally established protocols and requirements.

More companies, suppliers and the pharmaceutical sector are participating in the bidding processes, increasing savings to the Institute, consolidating, and positioning Social Security as an influential buyer in the national and international market.

Results in acquisitions as of September 15, 2022


Total tender events

100 %

Total suppliers hired


Total Contracts and LTA’s Managed


Total codes for drugs, supplies and hired services

+ 903

MM Total doses of drugs/consumables purchased

Renal therapies


In Cobán, Amadeo receives hemodialysis.

High quality renal therapies

These are tenders that follow high international standards of quality and transparency for the implementation of services with state-of-the-art infrastructure and technology throughout the country, incorporating a comprehensive vision of the care of patients with end-stage chronic kidney disease.

The quality of services in renal therapies provided by IGSS through the AMEDIGSS contracts is part of a new integrated service approach to innovate the following areas in the 29 treatment centers:

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    Administrative areas

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    Complementary healthcare services

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    Support areas

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The services provided in renal therapy through AMEDIGSS are as follows

Panchoy Clinics

IGSS, through UNOPS, gets a loan for consumption by delivering treatment kits. The Panchoy clinic is the first IGSS clinic to provide hemodialysis following high international standards.


Through UNOPS, IGSS obtains equipment, inputs, and training for staff with high quality standards and advanced technology in hospital referral units.

Outpatient hemodialysis

13 hemodialysis centers that meet the requirements of high international standards for safe, effective, and convenient treatment. During 2021-2022. IGSS with the support of UNOPS implemented in extraordinary time 13 outpatient hemodialysis centers in different regions of the country to take hemodialysis closer to home. The centers have trained professional staff, medical specialists, dialysis technicians, psychologists, and nutritionists to improve the healthcare of patients. In addition to:

  1. Number of technicians and nurses required.
  2. High quality equipment.
  3. Adequate training available to provide any
  4. Clear, treatment-related information.


Centers for Integral Care of Renal Disease


Perception survey

Since 2021, UNOPS has conducted a quarterly satisfaction perception survey of services provided to patients, who respond voluntarily through a mixed questionnaire evaluating five different dimensions of satisfaction of dialysis services and care, during the third quarter of the year. The results of satisfaction are greater than 95%.

Institutional strengthening


Institutional strengthening

Since 2016, the IGSS, through the AMEDIGSS project, has adopted new processes that have allowed to strengthen the:

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    Supply chain management

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    Procurement planning

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    Acquisition of medicines

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    Hiring services for renal replacement therapy

In addition, IGSS strengthens the way it manages its institutional strategy, addressing business process improvements, data management, and the culture of service, enabling its transformation towards Institutional Excellence. This not only continues to contribute to more consolidated, reasonable, transparent, and fair acquisitions, but also to ensure that affiliates and beneficiaries receive warm, quality services.

Sustainable development objectives met by the project

Thanks to the joint IGSS-UNOPS effort, IGSS builds its capacities in an efficient, effective, and transparent way with high international standards, in addition to being linked to the sustainable development goals so that no one is left behind:

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